FAQs
We've compiled answers to your most common questions. This resource is designed to provide quick, clear insights into our services, products, and processes, ensuring you have all the information you need about Scent Australia at your fingertips.
Frequently Asked Questions
Yes, our diffusion technology is designed to be safe for all indoor spaces, using non-toxic and high-quality fragrances.
We comply with global and local safety standards, including NICNAS, OSHA, HSE, IFRA, RIFM, and CARB.
While our fragrances are made from high-quality ingredients, we recommend testing in sensitive environments or consulting a medical professional if allergies are a concern.
Absolutely. Our diffusers are used in various commercial settings, from hotels to offices, and comply with all safety standards.
No, our diffusers are free from harmful chemicals and are designed with safety in mind.
Orders can be placed directly through our website or by contacting our sales team.
We accept major credit cards, PayPal, and bank transfers.
Yes, orders can be modified within 24 hours of placement by contacting our support team.
Yes, we offer payment plans for large orders. Please contact us for details.
Yes, an invoice will be sent to your email upon order confirmation.
We offer a variety of scents, including floral, woody, fruity, and fresh options.
Our fragrances use a combination of natural and synthetic ingredients for optimal safety and scent diffusion.
Depending on usage, a refill can last anywhere from 1 to 3 months.
Yes, we offer customized scent creation for commercial clients.
Yes, we prioritize sustainability by using recyclable materials and eco-friendly practices.
Standard shipping takes 3-7 business days within Australia and 7-14 days for international orders.
Free shipping is available for orders over a certain amount. Check our website for details.
We accept returns within 30 days of purchase if the product is unused and in its original packaging.
Yes, tracking information will be provided once your order is dispatched.
Yes, we ship to most countries. Shipping costs and times may vary.
Subscribers receive discounts, automatic refills, and priority access to new scents.
We operate with term contracts. Cancellations take place at the end of our agreement.
You can choose monthly, bi-monthly, or quarterly refill schedules.
No, there are no additional fees beyond the subscription cost.
Yes, subscriptions can be paused or skipped for a month.
Contact us or visit our website to explore our products and request a consultation.
Yes, we offer sample kits and trial periods for new business clients.
Absolutely. We offer tailored scent solutions for all settings.
We cater to various industries, including hospitality, retail, and healthcare.
No, there is no minimum order for individual clients. However, bulk discounts are available.
You can reorder through your account on our website or by contacting customer support.
Contact us to explore new scent options or to schedule a scent consultation.
Yes, we offer upgrades and trade-in discounts for existing clients.
Follow the maintenance instructions included with your diffuser, or contact us for support.
If you’re on a subscription plan, refills are sent automatically based on your schedule.
Yes, we provide scent marketing services for businesses to enhance customer experiences.
We can create a unique scent experience for events such as weddings or corporate functions.
While our diffusers are designed for our fragrances, some models can be used with essential oils.
Contact us to discuss partnership opportunities and requirements.
Still need assistance?
Contact our Support Team
