Frequently asked questions
Got questions? Find answers to common queries about our products, order & payments, and shipping options.
Safety
Ordering & payment
Shipping & returns
About the product
Subscriptions
Safety
Yes, our scent diffusion systems are designed to be safe for indoor use. They use cold-air diffusion technology, ensuring that no heat or flames are involved.
Our fragrances are carefully formulated to minimise allergenic potential. However, individual sensitivities can vary. We recommend consulting with your employees and, if needed, conducting scent sensitivity assessments.
Yes, our scent diffusion systems are designed with safety in mind and are suitable for use in commercial and business spaces. They are compliant with industry safety standards.
No, our diffusers use pure fragrance oils that are free from harmful chemicals.
Scent Australia adheres the only the strictest safety standards. We comply with all the global and local regulatory bodies on safety fragrance including and not limited to NICNAS, OSHA, HSE, IFRA, RIFM and CARB. (take from the website)
Ordering and Payment
We accept major credit cards, including Visa, MasterCard, and American Express, as well as PayPal.
No, there's no minimum order requirement for most of our products, especially sample packs.
Orders can typically be modified or cancelled before they are shipped. Please contact our customer support team for assistance.
Yes, we offer special pricing for bulk orders. Please reach out to our sales team for more information.
Yes, we take data security seriously. Our website uses encryption to protect your payment information.
About the Product
Our fragrances are a blend of both natural and synthetic ingredients, carefully chosen for their quality and safety.
Yes, our diffusers often have adjustable settings that allow you to control the intensity of the fragrance.
Yes, we offer sample packs so you can experience our fragrances before making a larger purchase. You can purchase them here. (link to fragrance page)
Please call our team on 1300 731 680 and they will help you change your diffuser settings to reach a pleasant level.
Our diffuser systems use "submicron micro diffusion technology" which provides the most effective and safe fragrance diffusion for a scented room. The advantage of the scent dispenser micro diffusion method includes minimal liquid consumption rate which has several advantages over other fragrance or scent dispenser systems.
A personalised brand fragrance is the ultimate amplification of emotional connection. Working with you, we develop, manufacture and distribute your unique scent. Crafted from premium ingredients, the formulation of your signature scent is a collaboration between our master perfumer and our expert in-house team. Extend your brand-centric scent with room sprays, candles and reed diffusers.
It depends on your application and the scent diffuser being used. Oil consumption varies depending on the fragrance, indoor or outdoor and the configuration of the space. We endeavour to configure the application so that service requirements occur no more than once a month, with many systems lasting more than three months between service.
It is important to take into consideration what you want to achieve with scent and who you are. A scent should match a brand like a logo in order to create an olfactive branding communication for your business. Contact us and we can help in creating a signature scent for you.
Shipping & Returns
Expect delivery of your pack within 1 business day + 1-2 days freight time. Shipping times vary depending on your location and the shipping method chosen during checkout.
We have a flexible return policy. If you're not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return.
Yes, we offer international shipping to many countries. Shipping fees and times may vary, so please check during checkout, or contact us for more information.
In the rare event that your order arrives damaged, please contact our customer support team at 1300 731 680 immediately, and we will arrange for a replacement straight away.
Address changes can usually be accommodated if your order has not shipped yet. Please contact us as soon as possible if you need to make changes.
Subscriptions
Our subscription service is hassle-free. You choose your preferred products and scent options, select the subscription frequency (e.g., monthly, quarterly), and we'll handle the rest. You'll receive your chosen scents at your chosen intervals without needing to reorder.
Do you offer subscription services for scent refills?
You can manage your subscription by contacting us via email at info@scentaustralia.com.au or by calling us at 1300 731 680
Can I pause or cancel my subscription at any time?
What if I want to change my scent preference in the middle of a subscription cycle?
New Clients
Our subscription service is hassle-free. You choose your preferred products and scent options, select the subscription frequency (e.g., monthly, quarterly), and we'll handle the rest. You'll receive your chosen scents at your chosen intervals without needing to reorder.
Do you offer subscription services for scent refills?
You can manage your subscription by contacting us via email at info@scentaustralia.com.au or by calling us at 1300 731 680
Can I pause or cancel my subscription at any time?
What if I want to change my scent preference in the middle of a subscription cycle?
Current Clients
Yes, the scent diffusers can be programmed with start and stop times for each day of the week so that the appliance's schedule matches that of your facility. It can also be programmed for holidays, or with a simple adjustment, you can re-program the timer to match new operating hours.
We offer the possibility of having a technician install and/or service your scent diffuser regularly for a call-out fee.
So in terms of installation there are two options for the diffusers:
- Portable / In Room - requires a GPO - easy plug and play;
- HVAC - there is a plastic part and pipe that you can put into the top of the cartridge and plug this into the “supply air” of the HVAC ducting - requires GPO.You can follow this video to install the diffuser and set the scent level: https://www.youtube.com/watch?v=udJqfQUOoYY.
We also offer a technician to complete the installation for you for a call-out fee.
It is really easy to change the scent cartridge. Have a look at our quick tutorial.
Video Instructions:To increase the power of the scent, please follow this online tutorial.Written Instructions:
- Turn the Power On.
- Push the Menu button, Time Setting will appear. (here you can adjust current date/time)
- Push the Right Button, Diffusion will appear.
- Push ok two times. With the + and – buttons you can now choose how many seconds the machine will be diffusing scent. This is the Diffusion ON time.
We recommend starting at 10 seconds ON, 1 minute OFF as a start so the scent won't be too powerful and then you can increase the diffusion ON time. This is the only parameter that has to change from now on. If you want more power, you can increase the Diffusion ON time. Press Ok twice, it is now the Diffusion OFF time. With the + and – buttons, set this time at 1 minute. It should always remain 60 seconds OFF. This way the diffuser will spray scent for x seconds and then it will not spray anything for 1 minute.
This is it for the power settings. Now, just press ok until you reach the starting screen.If you want to also set up the diffuser to automatically turn on and off to match your opening times, after adjusting the power you can press ok and Monday will appear you can then choose diffusion ON or OFF for Monday, press ok and choose the start hour, stop hour and same for every other day of the week.
Please contact us here as soon as possible so that we can send you a new refill.
In the rare case that the equipment malfunctions or breaks, please contact us as soon as possible.
Other
Please check first that:
- your diffuser is plugged in
- you have enough scent in your refill
- you have taken out the white caps from the refill bottle
- there is a small pipe coming out of the black nozzle and going inside the refill
- the nozzle is well pushed inside the micro diffuser
- if you purchased the battery option, the red light is off and the diffuser is charged
- when you press the power button there are blue lights turning on.
If with all this, there is no air coming out of the hole on top of the diffuser, please give us a call back on 1300 731 680.
Unpleasant odours may interfere with your business in a negative way which can be damaging. Our scent diffusers don't only mask bad odours but destroy the molecules that cause the odour in the first place. We diffuse wonderful aromas including some with anti-bacterial properties which kill the bacteria that cause bad smells. To find out, what would be the perfect solution for you, call us on 1300 731 680 or email us at: info@scentaustralia.com.au.
Ex-smokers and non-smokers alike will understand the necessity of getting rid of smoke smells and odors. Whether the smell is in your home or in your car, it’s one of the worst odors imaginable. Unpleasant odours may interfere with your business in a negative way which can be damaging. Our scent diffusers don't only mask bad odours but destroy the molecules that cause the odour in the first place. We diffuse wonderful aromas including some with anti-bacterial properties which kill the bacteria that cause bad smells. To find out, what would be the perfect solution for you, call us on 1300 731 680 or email us at: info@scentaustralia.com.au.
Our scent diffusers don't only mask bad odours but destroy the molecules that cause the odour in the first place. We diffuse wonderful aromas including some with anti-bacterial properties which kill the bacteria that cause bad smells. To find out what would be the perfect solution for you, call us on 1300 731 680 or email us at: info@scentaustralia.com.au.
Bad odours in a building can be terrible. Our scent diffusers don't only mask bad odours but destroy the molecules that cause the odour in the first place. We diffuse wonderful aromas including some with anti-bacterial properties which kill the bacteria that cause bad smells. To find out what would be the perfect solution for you, call us on 1300 731 680 or email us at: info@scentaustralia.com.au.
Our scent diffusers don't only mask bad odours but destroy the molecules that cause the odour in the first place. We diffuse wonderful aromas including some with anti-bacterial properties which kill the bacteria that cause bad smells. To find out what would be the perfect solution for you, call us on 1300 731 680 or email us at: info@scentaustralia.com.au.
The National Industrial Chemicals Notification and Assessment Scheme (NICNAS) helps protect the Australian people and the environment by assessing the risks of industrial chemicals and providing information to promote their safe use.Their focus is the industrial use of chemicals. This covers a broad range of chemicals used in inks, plastics, adhesives, paints, glues, solvents, cosmetics, soaps and many other products.
The IFRA Standards form the basis for the globally accepted and recognized risk management system for the safe use of fragrance ingredients and are part of the IFRA Code of Practice. This is the self-regulating system of the industry, based on risk assessments carried out by an independent Expert Panel.
Our scent diffusers don't only mask bad odours but also destroy the molecules that cause the odour in the first place. We diffuse wonderful aromas including some with anti-bacterial properties which kill the bacteria that cause bad smells. To find out what would be the perfect solution for you, call us on 1300 731 680 or email us at: info@scentaustralia.com.au.
Our scent diffusers don't only mask bad odours but destroy the molecules that cause the odour in the first place. We diffuse wonderful aromas including some with anti-bacterial properties which kill the bacteria that cause bad smells. To find out what would be the perfect solution for you, call us on 1300 731 680 or email us at: info@scentaustralia.com.au.
It is especially difficult to get rid of cigarette smoke smell as some businesses try to ‘hide’ or ‘mask’ the odour. The smell of smoke is made of micro particles that need to be destroyed or neutralised with proper air diffusers and scent that will replace the molecules responsible for bad scents or malodours. Pure natural essential oils with anti-bacterial properties are especially good as odour eliminators.
Our scent diffusers don't only mask bad odours but destroy the molecules that cause the malodour in the first place. We diffuse wonderful aromas including some with anti-bacterial properties which kill the bacteria that cause bad smells. To find out what would be the perfect solution for you, call us on 1300 731 680 or email us at: info@scentaustralia.com.au.
Please call our team on 1300 731 680 and they will help you change your diffuser settings to reach a pleasant level.
Brand recall refers to the level at which your business is held in a customer’s mind. When choosing to purchase a product or service, a consumer often has a single brand from each category that will automatically call to mind. This is an example of high brand recall. This means you are competitive within your market, as consumers will often choose to go with your product or service over that of a competitors. This is simply because they remembered your brand first. However, if consumers are consistently recalling your competitors over your business, it may be evidence that your brand recall strategy needs work.
If someone does not like the scent check that the diffuser is not located too close to this person. If the scent level of scent is too high please call our team on 1300 731 680 and they will help you change your diffuser settings to reach a pleasant level.
If there is something missing in your package please call our team on 1300 731 680 and they will send you the missing part straight away.
If you need more or less fragrance call our team on 1300 731 680. They will make sure that your next refills will be sent at more suitable intervals.